Basic
Team Bios

Bios

    OUR PEOPLE MAKE THE REAL DIFFERENCE.

    Ryan Kauffman

    President

    Ryan Kauffman

    President

    WHY I DO THIS:I have always been interested in energy management and how we can save energy. After working for a couple different companies, I knew I wanted to start my own business. I’m both happy and proud to see where CSI is today and look forward to our future.

    STRENGTHS: Customer-Driven, Passionate, Motivator

    3 WORDS TO DESCRIBE CSI: Professional, Service-Oriented, Fun

    Mike Heavner

    Vice President

    Mike Heavner

    Vice President

    WHY I DO THIS: I knew that I wanted to be in a trade that offered challenging work physically and mentally, and I never wanted to stop learning. After doing some research, I quickly learned that the controls industry would provide all of those benefits, and more.

    STRENGTHS: Troubleshooting, Client Relations, People-Person, Communicator

    3 WORDS TO DESCRIBE CSI: Family-Oriented, Driven, Customer-Focused

    Liz Pearson

    Director of Finance

    Liz Pearson

    Director of Finance

    WHY I DO THIS: I’ve always been a numbers person, but didn’t know where I would most enjoy applying my skillset. When I came across CSI, I recognized there was a lot of opportunity for the company to grow, and for personal growth as well. I immediately found their work interesting, and knew I had to be a part of this team.

    STRENGTHS: Hard-working, Organized, Driven, Focused, Motivator

    3 WORDS TO DESCRIBE CSI: High-Energy, Smart, Fast-Paced

    Reed Kauffman

    Director of Engineering

    Reed Kauffman

    Director of Engineering

    WHY I DO THIS:I have always enjoyed hands-on work, and became an electrician by trade. I started working in building automation in 2005 and eventually made the move to Control Solutions in 2012.

    STRENGTHS: Problem Solving, Time Management, Technically Savvy, Self-Starter

    3 WORDS TO DESCRIBE CSI: Fun, Fast, Exciting

    Mike Hendricks

    Business Development/Marketing

    Mike Hendricks

    Business Development/Marketing

    WHY I DO THIS: My journey to working in the controls industry was definitely not a straight shot. I started working in the plumbing and HVAC industry, then relocated to Chicago where I began working in stock broking, and eventually returned to Grand Rapids to begin sales in HVAC service, finally landing at CSI. I’m glad I ended up and here and in sales because it gives me the opportunity to help people, which is my primary focus.

    STRENGTHS: Customer Service, People-Person, Helper, Relationship-Building

    3 WORDS TO DESCRIBE CSI: Hard-working, Honest, Fun

    Bart Bale

    Vice President of Sales

    Bart Bale

    Vice President of Sales

    WHY I DO THIS: It all comes down to helping people. I’ve helped people in the Controls/HVAC industry in many different roles, spending the last 25 years in project management. When I moved from Chicago back to Michigan in the late 80s, I recognized a real need for a contractor in the controls business with good morals, someone who could work closely with customers. I knew I could fill that gap, so I did just that. I am happy to continue this work at CSI.

    STRENGTHS: Mechanical Engineering, Mechanically Inclined, Troubleshooting, People-Person, Sales, Customer Relations

    3 WORDS TO DESCRIBE CSI: Committed, Compassionate, High-Quality

    Steve Farr

    Director of Commissioning

    Steve Farr

    Director of Commissioning

    WHY I DO THIS: When I graduated from college with a degree in Electronic Engineering Technology, I was particularly interested in Automatic Temperature Control—leading me to this industry. Fortunately, there was a high demand for Electrical Engineers in the industry at the time. I enjoy working with people and creating solutions to technical challenges.

    STRENGTHS: Supportive, Trustworthy, Reliable, Knowledgeable

    3 WORDS TO DESCRIBE CSI: Growing, Interesting, Technical

    Pam Comstock

    Director of Test and Balance and Commissioning

    Pam Comstock

    Director of Test and Balance and Commissioning

    WHY I DO THIS: This industry keeps me on my toes. With its ever-changing nature, there is always something new to learn, keeping my job consistently interesting and challenging, in a good way. There is never a dull moment at CSI.

    STRENGTHS: Multi-Tasking, Calm, Cool & Collected, Reassuring, Positive-Thinker

    3 WORDS TO DESCRIBE CSI: Dynamic, Comfortable, Challenging

    Andrew Bosse

    Business Development

    Andrew Bosse

    Business Development

    WHY I DO THIS: As a kid, I was always busy taking things apart and trying to put them back together in different, better ways. It was a very satisfying challenge for me. Today, my work at CSI provides the same type of satisfaction. It’s incredibly rewarding to see the construction process, communities, and technology advance every year—and this industry allows me to be in the heart of it all.

    STRENGTHS: Relationship-building, Business facilitation and growth, Large construction projects, Process-oriented, Analytical

    3 WORDS TO DESCRIBE CSI: Fast, Young, Passionate

    Rob Shepard

    Support Manager

    Rob Shepard

    Support Manager

    WHY I DO THIS: I chose the controls industry because I’ve always had an interest in both residential and commercial HVAC. Further, I wanted to get involved on the service side because I love helping our customers.

    STRENGTHS: Customer-Oriented, Empathy, Easily Understandable, Knowledgeable

    3 WORDS TO DESCRIBE CSI: Strong, Customer-Driven, Teamwork

    Nick Elzinga

    Service Manager

    Nick Elzinga

    Service Manager

    WHY I DO THIS: I do this simply because I love everything about my job. As a Service Manager, I’m able to work with people often, program and repair their building systems, collaborate with my co-workers in the office, and continue to develop established relationships and build new ones. At the end of the day, I’m able to make something work that someone else couldn’t, and that’s an awesome feeling.

    STRENGTHS: Customer Support, Troubleshooting, Relationship-Building

    3 WORDS TO DESCRIBE CSI: Great culture, Dynamic, Driven

    Dan Rademacher

    Service Sales

    Dan Rademacher

    Service Sales

    WHY I DO THIS: Growing up on a farm, I’ve been a hands-on person for as long as I can remember. Knowing that I wanted to work in a hands-on industry, I earned a Bachelor’s Degree in HVAC/R Engineering at Ferris State University and then spent 11 years at Cochrane Supply, where I became Regional Sales Leader. During my time at Cochrane, I built strong relationships with the team at Control Solutions. When the opportunity opened up at Control Solutions, I took it! I’m excited to be able to work with many of the same clients I’ve met at Cochrane in Service Sales.

    STRENGTHS: Tech Savvy, In-Depth Industry Knowledge, Customer Service & Support, Relationship-Oriented

    3 WORDS TO DESCRIBE CSI: Cutting Edge, Forward-Thinking, Customer-Oriented

    Pat Trainor

    Eastern Michigan Branch Manager

    Pat Trainor

    Eastern Michigan Branch Manager

    WHY I DO THIS: I enjoy this industry for a number of reasons. Continued advances in technology ensure there is always something new to learn. I’m driven by the goal to earn a customer’s business and being able to provide a solution to a customer’s problem. Most of all, I enjoy the people in the industry; I’m fortunate to work with good people every day.

    STRENGTHS: Relationship-building (especially with diverse groups of people), Detail-Oriented, Career-Focused, Driven

    3 WORDS TO DESCRIBE CSI: Fearless, Enthusiastic, Thorough

    Ryan Kauffman

    President

    Mike Heavner

    Vice President

    Liz Pearson

    Director of Finance

    Reed Kauffman

    Director of Engineering

    Mike Hendricks

    Business Development/Marketing

    Bart Bale

    Vice President of Sales

    Steve Farr

    Director of Commissioning

    Pam Comstock

    Director of Test and Balance and Commissioning

    Andrew Bosse

    Business Development

    Rob Shepard

    Support Manager

    Nick Elzinga

    Service Manager

    Dan Rademacher

    Service Sales

    Pat Trainor

    Eastern Michigan Branch Manager